Author: Erin Farley
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Computerized Unemployment Insurance System Creates Hassles for the Unemployed
BOSTON, Mass.—When the Commonwealth’s $46-million computerized unemployment insurance system launched in July 2013, officials declared it an instant success. However, emails that the Boston Globe recently obtained demonstrate systemic flaws and high levels of user frustration with the new Massachusetts Unemployment Insurance (UI) online system. In the emails, which the Globe obtained through a federal…